Effective Date: April 10, 2026

Operated by Robotsdesk (the “Platform,” “we,” “us,” or “Robotsdesk”).

IMPORTANT NOTICE (for all users): Please read this Terms and Conditions carefully. If you are a consumer, certain rights under Hong Kong law (Sale of Goods Ordinance (Cap. 26), Consumer Goods Safety Ordinance (Cap. 456), etc.) cannot be waived. Nothing in this Terms and Conditions limits those statutory rights.

PART A: GENERAL TERMS AND CONDITIONS

(Applicable to all Users – Buyers and Vendors)

These Terms and Conditions (“Terms“) govern your access to and use of the Robotsdesk.com website (“Robotsdesk,” “we,” “us,” or “Platform“). By registering, listing, purchasing, or otherwise using the Platform, you agree to these Terms, the Platform Return Policy, the Part B of these Terms and Conditions (if you are a Vendor), the Privacy Policy, the Cookie Policy, and the Disclaimer. Capitalized terms not defined herein have the meanings provided in the Platform policies.

IMPORTANT: Please read these Terms carefully. If you are a consumer, certain sections (including liability limitations and dispute resolution) may be subject to mandatory consumer protection laws in your jurisdiction.

1. Eligibility and Accounts

1.1 Eligibility

You must be at least the age of majority in your jurisdiction to register or transact on the Platform. If you register on behalf of a business, you represent and warrant that you have full authority to bind that business to these Terms and that the business is duly organized and in good standing.

1.2 Account Information

You agree to:

• Provide accurate, complete, and current information when registering.

• Update your account information promptly if any information changes.

• Maintain the confidentiality of your login credentials and notify us immediately of any unauthorized access or use of your account.

1.3 Account Security

We may suspend or terminate your account without liability if we reasonably suspect:

• Fraudulent activity or misuse of the Platform.

• Security risks or unauthorized access.

• Material violations of these Terms or applicable law.

• Safety concerns related to your listings or conduct.

We will provide notice of suspension or termination where reasonably practicable, except where immediate action is necessary to protect user safety or Platform security.

1.4 Vendor Verification

Vendors must complete verification steps required by the Platform, including:

• Business registration documents and proof of legal entity status.

• Proof of manufacturing rights, distribution authorization, or reseller credentials.

• Tax identification numbers and beneficial ownership disclosure.

• Product certifications, compliance documentation, and safety standards compliance (see Section 10A).

• Proof of adequate product liability insurance (see Section 11).

• Company contact information and authorized representatives.

The Platform reserves the right to audit vendor compliance at any time and to remove vendors who fail verification, provide false information, or breach safety obligations.

2. Platform Services and Role

2.1 Marketplace Function

The Platform is an online marketplace that connects Vendors (sellers) and Buyers (purchasers). We provide:

• Listing and catalog management tools.

• Payment processing and order facilitation.

• Dispute mediation and resolution services.

• Enforcement of Platform policies and safety standards.

• Customer support and logistics coordination.

2.2 Platform as Facilitator, Not Principal Seller

Except as explicitly stated in these Terms, Robotsdesk is a facilitator only and does not itself:

• Manufacture, sell, or warrant Vendor products.

• Act as the seller of record for any listing.

• Assume responsibility for product quality, safety, or compliance (except as required by law).

Vendors are the sellers of record for all listings on the Platform and are responsible for all aspects of their products and transactions, including safety, legality, and compliance with applicable law.

2.3 Platform Liability Limitations

Robotsdesk is not liable for:

• The quality, safety, legality, or fitness of products listed by Vendors.

• Vendor misrepresentation, fraud, or breach of contract.

• Disputes between Vendors and Buyers (except as provided in the dispute resolution process).

• Third-party payment processor failures or security breaches (see Section 4).

• Shipping delays, loss, or damage caused by carriers.

However, nothing in this section limits Robotsdesk’s liability for:

• Breach of these Terms by Robotsdesk.

• Gross negligence or willful misconduct by Robotsdesk.

• Mandatory statutory consumer rights under applicable law.

• Personal injury or death caused by Robotsdesk’s negligence (where law requires liability).

3. Listings, Orders, and Acceptance

3.1 Vendor Listing Obligations

Vendors must ensure that all product listings are:

• Accurate and complete, including all material specifications, features, and limitations.

• Compliant with applicable law and Platform rules, including these Terms and the Part B of these Terms and Conditions.

• Properly categorized and tagged for discoverability.

• Accompanied by required disclosures, including:

  • Price (in local currency).

  • Weight and dimensions.

  • Country of origin.

  • Hazardous or regulated status (if applicable).

  • Return exceptions (if any).

  • Robot-specific information (see Section 10A).

Vendors must update listings promptly if product specifications, availability, or compliance status changes.

3.2 Product Representations and Warranties

By listing a product, Vendor represents and warrants that:

• Vendor owns or has the legal right to sell the product.

• The product is authentic, not counterfeit, and does not infringe third-party intellectual property rights.

• The product complies with all applicable laws, safety standards, and certifications in the jurisdictions where it will be sold.

• All product descriptions, images, and specifications are accurate and not misleading.

• For robots: the product complies with applicable international safety standards (ISO 10218, ISO/IEC 61508, or equivalent) and any applicable Hong Kong or regional regulations.

3.3 Order Acceptance and Formation

• Listing Terms: Each product listing constitutes an invitation to treat. The terms of sale are set out in the listing, including price, shipping method, return policy, and any special conditions.

• Order Binding: An order becomes binding when: (i) the Platform confirms payment has been received and processed, and (ii) the Vendor accepts the order per the listing’s terms and the Part B of these Terms.

• Order Rejection: Vendors may reject orders that do not comply with listing terms or that raise safety or compliance concerns. The Platform will notify the Buyer and process a refund if an order is rejected.

3.4 Cancellations

• Buyer Cancellation: Buyers may cancel orders only as permitted by the Vendor’s listing terms or with Vendor consent. Cancellation rights are subject to applicable consumer protection law.

• Vendor Cancellation: Vendors may not cancel accepted orders except for legitimate reasons (e.g., safety risk, fraud, non-compliance with listing terms) and must notify the Platform and Buyer immediately.

• Statutory Rights: Nothing in this section limits cancellation or withdrawal rights that consumers cannot lawfully waive under applicable consumer protection laws.

4. Fees, Payments, Payouts, and Reserves

4.1 Platform Fees

• Commission and Processing Fees: Platform commission is 14% of transaction value, unless otherwise agreed in writing with the Platform.

• Fee Changes: The Platform may change fees with at least 30 days’ prior written notice to Vendors. Continued use of the Platform after the effective date of new fees constitutes acceptance.

• Additional Fees: The Platform may assess additional fees for specialized services (e.g., enhanced listing promotion, dedicated support) as disclosed at the time of service.

4.2 Payment Processing and Security

• Third-Party Processors: Payments are processed via third-party payment processors selected by the Platform. The Platform uses industry-standard payment processors compliant with PCI DSS (Payment Card Industry Data Security Standard). The Platform is not responsible for the privacy or security practices of those third‑party processors; users should review each processor’s terms and privacy policy.

• Escrow and Holds: The Platform may hold funds in escrow or withhold payouts to manage returns, chargebacks, refunds, or compliance obligations. Funds held in escrow will be released in accordance with these Terms and applicable law.

• Buyer Payment: Buyers are responsible for providing accurate payment information. The Platform is not liable for payment processor failures, delays, or security breaches, but the Platform maintains responsibility for selecting reputable processors and ensuring compliance with data security standards.

4.3 Vendor Payouts

• Payout Schedule: Payouts to Vendors are made bi-weekly (every 14 days), less any applicable fees, reserves, or deductions.

• Payout Timing: Net funds are released 14 days after delivery confirmation unless a reserve applies (see Section 4.4).

• Payout Method: Payouts are made via the payment method designated by the Vendor on file (e.g., Stripe or PayPal).

• Minimum Payout Threshold: Payouts are made only if the amount due exceeds a minimum threshold (if any) set by the Platform and disclosed in the Part B of these Terms.

4.4 Reserves and Deductions

• Reserve Maintenance: The Platform may maintain a reserve of up to 10% of Vendor gross monthly sales to cover:

  • Chargebacks and payment disputes.

  • Refunds and credits issued to Buyers.

  • Legitimate administrative and compliance fees.

• Reserve Release: Reserves are released on a rolling basis as risk decreases, typically within 30 to 90 days of the end of the month in which the transaction occurred, unless a chargeback or dispute is pending.

• Reserve Statements: The Platform will provide Vendors with statements detailing reserve balances, deductions, and the basis for any holds.

• Reserve Disputes: Vendors may dispute reserve deductions within 30 days of notice. The Platform will review disputes in good faith and adjust reserves if the deduction was in error.

4.5 Chargebacks and Disputes

• Chargeback Liability: Chargeback liability is allocated per the Part B of these Terms and Platform policies. Vendors are responsible for chargebacks resulting from:

• • Fraudulent transactions initiated by the Vendor or Vendor’s representative.

  • Vendor’s failure to deliver products or services as listed.

  • Vendor’s failure to comply with return or refund obligations.

• Chargeback Fees: The Platform may assess an administrative fee (typically USD 15–25 per chargeback) to cover processing costs. This fee will be deducted from Vendor payouts or charged to the Vendor’s account.

• Chargeback Recovery: The Platform may recover chargeback amounts and associated fees from Vendor payouts or may pursue collection against the Vendor.

• Excessive Chargebacks: Vendors with chargeback rates exceeding 1% of monthly transactions may be subject to increased reserves, higher fees, or account termination.

5. Returns and Refunds

5.1 Return Policy

The Platform’s Return Policy governs all returns, refunds, and return shipping for marketplace transactions. Key points:

• 14-Day Free Return Guarantee: Buyers may return eligible items within 14 calendar days of delivery for a full refund of the purchase price (less any non-refundable fees as disclosed).

• Return Shipping: Vendors will arrange and initially pay standard return shipping for eligible returns. Buyers may choose expedited return shipping at their own cost.

• Return Exceptions: The following items are not eligible for return or are subject to different terms:

  • Custom-made or bespoke products (unless defective or non-compliant).

  • Opened or used consumables (e.g., batteries, lubricants, software licenses).

  • Hazardous goods or regulated items (subject to safety and legal restrictions).

  • Oversized items (>20 kg or >1.5 meters in any dimension) — return shipping costs may be shared or borne by Buyer.

  • Items clearly used or damaged by Buyer (fair wear and tear excepted).

  • Clearance or final-sale items (if clearly marked at time of purchase).

• Refund Timeline: Refunds are processed within 9 business days of the Vendors’ receipt and inspection of returned items.

• Defective or Non-Compliant Items: Items that are defective, unsafe, or do not comply with applicable safety standards may be returned at any time, and return shipping will be paid by the Vendors.

• Robot-Specific Returns: Returns of robots are subject to a testing and inspection period (see Section 10A).

5.2 Vendor Return Obligations

Vendors must:

• Comply with the Return Policy in full and process returns promptly.

• Inspect returned items upon receipt and verify condition.

• Cooperate with Platform mediation in return disputes.

• Refund or credit the Buyer in full if the return meets the Platform’s return conditions within 7 business days of accepting a return.

• Bear costs for returns due to Vendor error, product defect, or safety non-compliance.

5.3 Return Disputes

Disputes over returns are subject to Platform mediation per the Return Policy. If mediation does not resolve the dispute within 14 days, the dispute proceeds to the dispute resolution process under Section 15 (Dispute Resolution).

6. Shipping, Duties, and Taxes

6.1 Vendor Shipping Obligations

Detailed shipping, packaging, tracking, and logistics obligations are set out in the Platform’s Shipping Policy, which is incorporated by reference into these Terms as Appendix C.

Vendors are responsible for:

• Timely shipment of orders per the timeframe specified in the listing (typically within 3 to 5 business days of order acceptance).

• Proper packaging in compliance with applicable carrier and safety requirements.

• Tracking provision: Vendors must provide a tracking number for each shipment and update the Platform with tracking information within 24 hours of shipment.

• Carrier compliance: Vendors must comply with all applicable packaging, labeling, and carrier requirements, including hazardous goods regulations (see Section 6.3).

• Insurance: Vendors should consider shipping insurance for high-value items.

6.2 Duties, Taxes, and Customs

• Buyer Responsibility: Buyers are responsible for import duties, taxes, and customs charges unless otherwise disclosed in the listing or by applicable law.

• Refund of Duties/Taxes: If a Buyer returns an item and customs duties or taxes are refunded by the destination country, the Buyer may request a refund. Refunds of duties/taxes are handled per the Return Policy and applicable law.

• Vendor Disclosure: Vendors must disclose in listings whether prices include or exclude import duties or taxes, where applicable.

• Cross-Border Compliance: Vendors must comply with all applicable export controls, trade restrictions, and cross-border regulations (see Section 10).

6.3 Hazardous Items and Regulated Products

Vendors must:

• Disclose hazardous or regulated status clearly in product listings.

• Comply with all applicable shipping regulations, including:

  • IATA (International Air Transport Association) regulations for air shipment.

  • IMDG (International Maritime Dangerous Goods) Code for sea shipment.

  • Hong Kong Dangerous Goods Ordinance (Cap. 295) and equivalent regulations in destination jurisdictions.

• Provide safety data sheets (SDS) or equivalent documentation for products with hazardous components (e.g., batteries, solvents, flammable materials).

• Obtain necessary permits and certifications for hazardous goods shipment.

• Use approved packaging and labeling for hazardous items.

Failure to comply with hazardous goods regulations may result in shipment delays, confiscation, or account termination.

7. Warranties, Disclaimers, and Consumer Rights

7.1 Vendor Warranties

Vendors are solely responsible for:

• Product fitness, safety, and quality: Vendors warrant that products are fit for their intended purpose, safe for use, and comply with all applicable safety standards.

• Compliance with law: Vendors warrant that products comply with all applicable laws, regulations, and standards in the jurisdictions where they are sold.

• Express warranties: Vendors are responsible for any express warranties offered in product listings (e.g., manufacturer’s warranty, durability guarantees).

• Recall obligations: Vendors must promptly notify the Platform of any product recalls or safety incidents and cooperate with remediation (see Section 10).

7.2 Platform Disclaimer

Except as specifically set out in these Terms and to the extent permitted by applicable law, the Platform provides the services “AS IS” and disclaims all other warranties, express or implied, including:

• Merchantability or fitness for a particular purpose.

• Non-infringement of third-party rights.

• Uninterrupted or error-free service.

• Accuracy or completeness of listings or product information.

However, this disclaimer does not apply to:

• Warranties that cannot be lawfully excluded under applicable consumer protection law (see Section 7.3).

• Robotsdesk’s breach of these Terms or gross negligence.

• Personal injury or death caused by Robotsdesk’s negligence (where law requires liability).

7.3 Mandatory Consumer Rights and Statutory Warranties

Nothing in these Terms is intended to limit rights that a consumer cannot lawfully waive under applicable consumer protection laws, including:

• Hong Kong: The Sale of Goods Ordinance (Cap. 26), Consumer Goods Safety Ordinance (Cap. 456), and equivalent statutes.

• Other jurisdictions: Consumers retain the protections of consumer protection laws in their place of residence or purchase.

To the extent any disclaimer, limitation, or provision in these Terms conflicts with a mandatory statutory consumer right, that statutory right will apply and prevail.

For consumers (natural persons purchasing for personal, household, or non-commercial use):

• Implied warranties of merchantability and fitness for purpose cannot be waived or excluded.

• Liability limitations do not apply to personal injury, death, fraud, or breach of statutory consumer rights.

• Dispute resolution may be subject to the Small Claims Tribunal or Consumer Council (see Section 15).

8. Prohibited Conduct and Prohibited Products

8.1 Prohibited Conduct

Users must not:

• Engage in fraudulent activity, including false claims, misrepresentation, or identity fraud.

• Abuse returns or refunds, including returning used items, submitting false return claims, or colluding with other users.

• Submit false, misleading, or incomplete information in account registration, listings, or transactions.

• Tamper with the Platform, including hacking, scraping data, or circumventing security measures.

• Infringe third-party rights, including intellectual property, privacy, or publicity rights.

• Violate applicable law, including export controls, sanctions, or anti-money laundering regulations.

• Harass, threaten, or defame other users or Platform staff.

• Circumvent Platform fees by directing transactions off-platform.

• Post spam, malware, or harmful content on the Platform.

• Resell Platform services or use the Platform for unauthorized commercial purposes.

Violation of these prohibitions may result in account suspension, termination, and legal action.

8.2 Prohibited Products

Vendors must not list:

• Illegal goods, including drugs, weapons, or items prohibited by applicable law.

• Counterfeit items or items that infringe third-party intellectual property rights.

• Stolen goods or items with unclear title or provenance.

• Items expressly prohibited by Platform policies, as updated from time to time and published on the Platform.

Hazardous or regulated items (e.g., batteries, chemicals, certain electronics) are allowed only if:

• The Vendor complies fully with all listing requirements and disclosures (see Section 6.3).

• The Vendor complies with all applicable shipping and safety regulations.

• The Vendor obtains all necessary permits and certifications.

• The item is not prohibited by law in the destination jurisdiction.

The Platform reserves the right to remove listings that violate these prohibitions and to suspend or terminate Vendor accounts for repeated violations.

9. Intellectual Property

9.1 Platform Intellectual Property

All Platform content, features, and intellectual property (including software, design, logos, trademarks, and documentation) belong to Robotsdesk or its licensors. Users are granted a limited, non-exclusive, non-transferable license to use Platform features solely for lawful transactions on the Platform. This license does not permit:

• Copying, modifying, or creating derivative works.

• Reverse engineering or decompiling Platform software.

• Removing or altering copyright notices or proprietary markings.

• Using the Platform for competitive purposes.

9.2 Vendor Content License

By listing products on the Platform, Vendor grants Robotsdesk a non-exclusive, worldwide, royalty-free, perpetual license to:

• Use, reproduce, display, and distribute Vendor content (product descriptions, images, logos, specifications) to provide Marketplace services.

• Optimize listings for search and discoverability.

• Create aggregated or anonymized analytics and reports.

Vendor retains ownership of Vendor content but warrants that Vendor owns or has the legal right to grant this license.

9.3 Vendor Representations Regarding Content

Vendor represents and warrants that:

• Vendor owns or has licensed all content uploaded to the Platform.

• Vendor content does not infringe third-party intellectual property rights, including copyright, trademark, patent, or trade secret rights.

• Vendor content does not violate third-party privacy or publicity rights.

• Vendor has obtained all necessary permissions and consents for use of third-party content (e.g., product images, testimonials).

9.4 Intellectual Property Infringement Claims

To report IP infringement, contact: ip@robotsdesk.com

Notice Requirements:

• Provide a detailed description of the allegedly infringing content and the IP right allegedly violated.

• Include evidence of ownership of the IP right (e.g., registration certificate, proof of use).

• Provide the URL or listing ID of the infringing content.

• Include your contact information and a statement under penalty of perjury that the information is accurate.

Platform Response:

• The Platform will review IP infringement notices in good faith and in accordance with applicable law (including Hong Kong copyright and trademark law).

• The Platform will remove infringing content within 48 hours of a valid notice (where practicable).

• The Platform may suspend or terminate Vendor accounts for repeated infringement.

• The Platform will provide notice to the Vendor of the removal and the basis for removal.

Vendor Counter-Notice:

• If content is removed, Vendor may submit a counter-notice if Vendor believes the removal was in error.

• Counter-notices must include a detailed explanation of why the content is not infringing and Vendor’s contact information.

• The Platform will review counter-notices and may restore content if the counter-notice is valid.

10. Recalls, Safety Incidents, and Regulatory Compliance

10.1 Product Safety and Recalls

Vendors are solely responsible for:

• Product safety testing and certification in compliance with applicable international and local standards.

• Monitoring product safety and identifying defects or hazards.

• Promptly notifying the Platform of any safety incidents, product defects, recalls, or regulatory actions.

• Cooperating with customer remediation, including providing replacement products, repairs, or refunds as required.

Vendor Notification Obligations: Vendors must notify the Platform immediately (within 24 hours) of:

• Any product recall, whether voluntary or mandated by a regulatory authority.

• Any safety incident or injury related to a Vendor’s product.

• Any regulatory investigation, warning letter, or enforcement action.

• Any known defect or hazard that may affect product safety.

Platform Response:

• The Platform may suspend or remove listings pending investigation.

• The Platform may issue a public notice of the safety issue or recall.

• The Platform may require Vendors to provide remediation (e.g., replacement, repair, or refund) at Vendor’s cost.

• Failure to notify the Platform or cooperate with remediation may result in account suspension or termination.

10.2 Regulatory Compliance

Warranty and Indemnity: Vendor expressly warrants that each robot, its components, and related software comply with all applicable safety standards, export controls, sanctions, and other legal requirements in the jurisdictions of manufacture, sale, shipment, and use. Vendor will defend, indemnify, and hold the Platform and its affiliates harmless from and against any and all losses, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising from or related to Vendor’s breach of this warranty, including any regulatory enforcement, product recall, or third‑party claim.

Documentation and Audit Rights: Vendor must maintain complete technical files, test reports, declarations of conformity, export classifications, shipping documentation, and other records evidencing compliance for a minimum of five years (or longer if required by law). Upon the Platform’s reasonable request, Vendor will promptly provide copies of such documentation and shall permit the Platform or its authorized representatives to audit, inspect, or verify compliance (on reasonable notice and during normal business hours); Vendor will cooperate in remediation and corrective actions identified by such audits.

Vendors must comply with all applicable laws, standards, and regulations, including:

10.2.1 Robot-Specific Compliance (see also Section 10A)

• International Safety Standards: Robots must comply with applicable international safety standards, including:

  • ISO 10218 (Industrial Robots — Safety)

  • ISO/IEC 61508 (Functional Safety of Electrical/Electronic/Programmable Electronic Safety-Related Systems)

  • ISO 13849-1 (Safety of Machinery — Safety-Related Parts of Control Systems)

  • IEC 61010-1 (Safety Requirements for Electrical Equipment for Measurement, Control, and Laboratory Use)

  • Any other applicable standards for the specific type of robot (e.g., collaborative robots, mobile robots, medical robots).

• Hong Kong Regulations: Robots must comply with:

  • Factories and Industrial Undertakings Ordinance (Cap. 59) — machinery safety requirements.

  • Occupational Safety and Health Ordinance (Cap. 509) — workplace safety.

  • Consumer Goods Safety Ordinance (Cap. 456) — if applicable.

• Destination Country Regulations: Vendors must comply with all applicable regulations in the jurisdiction where the robot will be used (e.g., CE marking for EU, FCC compliance for US).

10.2.2 Export Controls and Sanctions

• Hong Kong Re-Export Controls: Vendors must comply with the Import and Export Ordinance (Cap. 60) and Hong Kong re-export licensing requirements.

• US Export Controls: If applicable, Vendors must comply with:

  • Export Administration Regulations (EAR) — for dual-use goods.

  • Office of Foreign Assets Control (OFAC) sanctions — Vendors must not sell to embargoed countries or sanctioned persons.

• International Trade Compliance: Vendors must obtain all necessary export licenses and comply with trade restrictions in relevant jurisdictions.

10.2.3 Product Certification and Labeling

• Certifications: Vendors must obtain and maintain all required product certifications (e.g., CE marking, FCC certification, UL certification).

• Labeling: Vendors must ensure products are properly labeled in compliance with applicable law, including:

  • Manufacturer name and contact information.

  • Safety warnings and instructions (in the language of the destination country).

  • Regulatory compliance marks (e.g., CE, FCC, UL).

  • Country of origin.

10.2.4 Data Protection and Privacy

• Vendors must comply with applicable data protection laws (e.g., PDPO in Hong Kong, GDPR in EU) regarding customer data collected through the Platform.

10.2.5 Anti-Money Laundering and Sanctions

• Vendors must comply with applicable anti-money laundering (AML) and know-your-customer (KYC) regulations.

• Vendors must not engage in transactions with embargoed countries or sanctioned persons.

10.3 Vendor Compliance Representations

By using the Platform, Vendor represents and warrants that:

• All products comply with applicable laws, safety standards, and certifications.

• Vendor has obtained all necessary licenses, permits, and approvals to manufacture and sell the products.

• Vendor has disclosed all known defects, hazards, or compliance issues.

• Vendor will promptly notify the Platform of any safety incidents or regulatory actions.

• Vendor will cooperate fully with any Platform audit or investigation.

Breach of these representations may result in account suspension, termination, and legal action.

10A. Robot-Specific Compliance and Safety Requirements

10A.1 Scope

This Section 10A applies to all robots listed on the Platform, including but not limited to:

• Industrial Robots (Articulated Robots, Robotic Arms, Selective Compliance Assembly Robot Arm, Collaborative Robots, Autonomous Mobile Robots, Exoskeletons, Automated Guided Vehicles, Drones/UAVs, Mobile Robots).

• Consumer Service Robots (Social Interaction Robots, Humanoid Robots, Educational and Research Robots, Domestic Tasks Robots, Drones/UAVs, Medical/Physical Assistance Robots, Care at Home Robots, Mobile Robots).

• Professional Service Robots (Professional Cleaning Robots, Agriculture Robots, Hospitality Robots, Medical & Healthcare Robots, Exoskeletons, Inspection & Maintenance Robots, Search & Rescue Robots, Security Robots, Construction & Demolition Robots, Telepresence Robots, Mobile Robots, Public Safety and Security Robots, Waste Management Robots, Transportation and Delivery Robots, Infrastructure Maintenance Robots, Environmental Monitoring Robots, Public Engagement Robots).

10A.2 Safety Standards and Certifications

Vendors must ensure all robots comply with applicable international safety standards:

Vendors must:

• Obtain and maintain valid certifications or compliance documentation.

• Provide certificates of compliance or test reports upon request.

• Disclose in listings any pending certifications or compliance issues.

• Comply with all regulatory requirements in the destination jurisdiction (e.g., CE marking for EU, FCC compliance for US).

10A.3 Safety Documentation and Manuals

Vendors must provide comprehensive safety documentation, including:

• Technical Manual: Complete specifications, capabilities, and limitations.

• Safety Manual: Hazard identification, risk assessment, and mitigation measures.

• Installation Guide: Safe installation, commissioning, and setup procedures.

• Operation Manual: Safe operation, including:

  • Required operator training and qualifications.

  • Operating procedures and emergency stops.

  • Maintenance and servicing requirements.

  • Troubleshooting and safety warnings.

• Maintenance Guide: Preventive maintenance schedule, spare parts, and authorized service providers.

All documentation must be:

• Provided in English (and local language if applicable).

• Clear, detailed, and written for the intended audience (engineers, operators, technicians).

• Accompanied by diagrams, schematics, and safety labels.

10A.4 Robot Capabilities, Limitations, and Training Requirements

Vendors must clearly disclose in product listings:

• Intended Use: The specific application(s) the robot is designed for (e.g., assembly, material handling, collaborative work).

• Operational Limitations:

  • Payload capacity (kg).

  • Reach and working envelope (meters).

  • Speed and acceleration ranges.

  • Environmental operating conditions (temperature, humidity, dust, etc.).

  • Precision and repeatability specifications.

• Safety Limitations:

  • Hazard zones and exclusion areas.

  • Required guarding or barriers.

  • Maximum safe operating distance from humans (for collaborative robots).

  • Electrical safety requirements.

  • Hazardous components (e.g., sharp edges, pinch points, electrical hazards).

• Training Requirements:

  • Minimum operator training and certification required.

  • Recommended training duration and content.

  • Maintenance training requirements.

  • Emergency response procedures.

Buyers acknowledge that robots are complex devices requiring proper training, installation, and maintenance. Buyers assume full responsibility for:

• Ensuring operators receive adequate training before using the robot.

• Installing and commissioning the robot in compliance with the manufacturer’s instructions.

• Maintaining the robot in safe working condition.

• Complying with all applicable workplace safety regulations.

10A.5 Hazardous Components and Materials

Vendors must disclose and comply with regulations for hazardous components, including:

• Batteries: Lithium-ion, lead-acid, or other battery types. Vendors must provide Safety Data Sheets (SDS) and comply with battery shipping regulations.

• Electrical Components: High-voltage or high-current components. Vendors must ensure proper insulation and safety markings.

• Hydraulic/Pneumatic Systems: Pressurized fluids or gases. Vendors must provide SDS for hydraulic fluids and comply with pressure equipment regulations.

• Flammable or Toxic Materials: Lubricants, solvents, or other materials. Vendors must provide SDS and comply with hazardous goods regulations.

10A.6 Testing and Inspection Period for Robot Returns

Buyers may return robots within 14 days of delivery for a full refund if:

• The robot does not comply with the listing description or applicable safety standards.

• The robot has a material defect or safety hazard.

• The robot does not function as represented.

Testing and Inspection:

• Buyers may test and inspect the robot during the 14-day period.

• Vendors may require Buyers to follow safety procedures during testing (e.g., use of personal protective equipment, operation in designated areas).

• Minor cosmetic damage or wear from testing does not disqualify a return.

• Buyers must not disassemble, modify, or damage the robot beyond normal testing.

Return Shipping:

• Vendors will pay standard return shipping for defective or non-compliant robots.

• For robots returned due to Buyer preference (not defect), return shipping costs may be borne by the Buyer.

10A.7 Vendor Audit and Compliance Verification

The Platform reserves the right to:

• Audit Vendor compliance with robot safety standards and regulations.

• Request certificates, test reports, or compliance documentation at any time.

• Conduct product testing or inspection to verify compliance.

• Require corrective actions if a robot does not meet applicable standards.

• Suspend or remove listings if a robot is found to be non-compliant or unsafe.

• Terminate Vendor accounts for repeated safety violations or non-compliance.

11. Insurance and Risk Allocation

11.1 Vendor Insurance Requirements

Vendors must maintain minimum insurance coverages appropriate to their product risk profile, including:

11.1.1 Product Liability Insurance

Product Liability Insurance must cover:

• Bodily injury and property damage caused by product defect or failure.

• Recall costs and customer notification.

• Legal defense and settlement costs.

11.1.2 Cargo Insurance

Vendors should maintain cargo insurance covering:

• Loss or damage to products during shipment.

• Minimum coverage equal to 100% of average monthly shipment value.

11.1.3 Other Insurance

Depending on product type, Vendors may be required to maintain:

• General Liability Insurance: For premises liability and third-party claims.

• Cyber Liability Insurance: For data breach or cyber incidents.

• Recall Insurance: For product recall costs (recommended for high-risk products).

11.2 Insurance Documentation

Vendors must:

• Provide certificates of insurance upon request, showing:

  • Policy number and effective dates.

  • Coverage limits and deductibles.

  • Insurer name and contact information.

  • Endorsement confirming the Platform and its affiliates are named as additional insureds (where applicable).

• Maintain continuous coverage throughout the Vendor relationship.

• Notify the Platform immediately if insurance is cancelled or reduced.

• Provide updated certificates annually or upon renewal.

11.3 Risk of Loss and Title

Title and risk of loss for products sold via the Platform are determined by:

• The shipping terms specified in the listing (e.g., FOB, CIF, DDP).

• Applicable law in the jurisdiction of the transaction.

• Carrier liability and insurance coverage.

Typical allocation:

• Before shipment: Risk remains with Vendor.

• During shipment: Risk transfers to Buyer upon handoff to carrier (FOB terms) unless otherwise specified.

• Upon delivery: Risk transfers to Buyer upon receipt and inspection.

Vendors should specify shipping terms clearly in listings to avoid disputes. For Vendors: Insurance requirements are set out in Part B Section 9 (which prevails for Vendors).

12. Indemnification

12.1 Vendor Indemnity

Vendor indemnifies, defends, and holds harmless Robotsdesk, its directors, officers, employees, agents, and affiliates from and against any and all third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or relating to:

• Vendor’s listings, product descriptions, or representations.

• Vendor’s products, including product defects, safety hazards, or non-compliance 

with law.

• Vendor’s breach of these Terms, or applicable law.

• Vendor’s violation of third-party intellectual property, privacy, or other rights.

• Injury, death, or property damage caused by Vendor’s products.

• Vendor’s negligence, gross negligence, or willful misconduct.

• Recalls, safety incidents, or regulatory actions related to Vendor’s products.

12.2 Mutual Indemnity

Each party will indemnify, defend and hold harmless the other party from and against any third‑party claims, losses, damages, liabilities, costs and expenses (including reasonable attorneys’ fees) arising out of:

• The indemnifying party’s own gross negligence or willful misconduct.

• The indemnifying party’s material breach of these Terms.

• The indemnifying party’s violation of applicable law.

12.3 Indemnification Procedure

The indemnified party must:

• Provide prompt notice of the claim (within 10 days of learning of the claim).

• Cooperate fully with the indemnifying party’s defense.

• Permit the indemnifying party to control the defense and settlement (provided 

settlements do not admit liability or impose obligations on the indemnified party 

without consent).

The indemnifying party must:

• Assume defense costs and legal representation.

• Keep the indemnified party informed of settlement discussions and outcomes.

• Not settle any claim that would adversely affect the indemnified party’s rights without the indemnified party’s prior written consent (not to be unreasonably withheld)

13. Limitation of Liability

13.1 Liability Cap

To the extent permitted by law, Robotsdesk’s aggregate liability to a User for any and all claims arising out of or relating to these Terms or the Platform is limited to the greater of:

• (a) USD 1,000 (or equivalent in local currency), or

• (b) The total fees paid by the User to the Platform in the 3 months preceding the 

claim.

This limitation applies to all claims, whether arising in contract, tort, negligence, strict liability, or otherwise.

13.2 Exclusions from Liability Cap

This limitation of liability does NOT apply to:

• Personal injury or death caused by Robotsdesk’s negligence (where law requires 

liability).

• Fraud or willful misconduct by Robotsdesk.

• Breach of statutory consumer rights or mandatory consumer protection law.

• Gross negligence by Robotsdesk.

• Data breaches or privacy violations where Robotsdesk is the responsible party.

• Liability that cannot be excluded or limited under applicable law (including Hong Kong consumer protection law).

13.3 Exclusion of Consequential Damages

To the extent permitted by law, neither party is liable for:

• Indirect, incidental, or consequential damages (including lost profits, lost 

revenue, lost data, or business interruption).

• Punitive or exemplary damages.

• Damages arising from delay or failure to perform due to causes beyond the 

party’s reasonable control.

However, this exclusion does NOT apply to:

• Consumer claims where applicable law does not permit such exclusion.

• Claims for personal injury or death.

• Claims for fraud or willful misconduct.

13.4 Cumulative Remedy

The remedies provided in these Terms (including the liability cap and damage exclusions) are cumulative and in addition to any other remedies available at law or in equity.

14. Termination and Suspension

14.1 Termination Rights

Either party may terminate the relationship under the Part B of these Terms as provided:

Vendor termination: Vendors may terminate their account by providing 30 days’ written notice to the Platform, subject to outstanding obligations.

Platform termination: Robotsdesk may terminate a Vendor account immediately or with notice (as appropriate) for:

• Material breach of these Terms or the Part B of these Terms.

• Security risks or suspected fraud.

• Safety concerns or product non-compliance.

• Illegal activity.

• Violation of export controls or sanctions.

• Excessive chargebacks or payment disputes.

• Repeated customer complaints or poor performance metrics.

14.2 Account Suspension

The Platform may suspend (without termination) a Vendor account:

• Temporarily (7–30 days) for minor violations or performance issues.

• Pending investigation of safety, compliance, or fraud concerns.

• To protect user safety or Platform security.

The Platform will provide notice of suspension and the reason (unless immediate suspension is necessary for safety or security).

14.3 Effect of Termination

Termination does not relieve either party of obligations arising prior to termination, including:

• Payment obligations: Vendors remain liable for fees, chargebacks, and reserve deductions related to pre-termination transactions.

• Return and refund obligations: Vendors must honor returns and refunds for pre-termination orders.

• Indemnification: Vendor indemnity obligations survive termination indefinitely.

• Confidentiality and IP obligations: Survive termination as applicable.

14.4 Post-Termination Obligations

Upon termination:

• Vendor listings will be removed from the Platform within 7 days.

• Outstanding payouts will be processed per the payout schedule, less any 

reserves or deductions.

• Reserves will be held for 30–90 days to cover chargebacks or returns related to 

pre-termination transactions.

• Customer service obligations remain until all pre-termination orders are fully 

resolved.

15. Dispute Resolution

15.1 Negotiation

Before initiating formal dispute resolution, the parties must attempt good-faith negotiation for at least 60 days. During this period:

• The parties will exchange detailed written positions, including factual background, legal arguments, and proposed remedies.

• The parties will meet (in person, by telephone, or by video conference) to discuss resolution options.

• The parties will act in good faith and make reasonable efforts to reach a mutually acceptable resolution.

• Either party may terminate negotiation and proceed to mediation if no resolution is reached after 60 days.

15.2 Mediation

If negotiation does not resolve the dispute within 60 days, either party may initiate mediation by written notice to the other party:

• Mediator Selection: Mediation will be conducted by a neutral third-party mediator agreed upon by both parties. If the parties cannot agree on a mediator within 14 days of the mediation notice, the Platform will appoint a mediator from a list of qualified mediators approved by the Hong Kong Mediation Council or equivalent body.

• Mediation Location: Mediation will take place in Hong Kong Special Administrative Region (or remotely via video conference if mutually agreed by both parties).

• Mediation Duration: The mediation process will last no more than 60 days from the date of the mediation notice, unless extended by written mutual consent of both parties.

• Mediation Costs: The costs of mediation (mediator fees, administrative expenses) will be shared equally by the parties, unless the mediator determines otherwise based on the conduct of the parties or as agreed in writing.

• Confidentiality: All mediation communications, statements, and settlement discussions are confidential and without prejudice to any subsequent litigation or arbitration. Neither party may disclose mediation proceedings or use statements made during mediation as evidence in any legal proceeding, except as required by law or court order.

• Settlement Terms and Conditions: If mediation results in a settlement, the parties will execute a written settlement Terms and Conditions that is binding and enforceable under Hong Kong law.

15.3 Arbitration for Commercial Disputes

If mediation does not resolve the dispute within 60 days, disputes between the Platform and Vendors (commercial disputes) will be submitted to final and binding arbitration as follows:

Scope of Arbitration: Arbitration applies to all disputes between the Platform and Vendors arising out of or relating to these Terms, the Part B of these Terms, or transactions conducted on the Platform, including contract disputes, tort claims, statutory claims, and equitable claims. However, either party may seek provisional remedies (injunctions, attachment) from a court of competent jurisdiction before, during, or after arbitration if necessary to preserve rights or prevent irreparable harm.

15.4 Buyer-Vendor Disputes

Disputes between Buyers and Vendors will be resolved through the Platform’s internal dispute resolution process as follows:

• Dispute Notification: A Buyer or Vendor may initiate a dispute by submitting a written notice to the Platform within 30 days of the event giving rise to the dispute (e.g., non-delivery, product defect, breach of return policy).

• Platform Investigation: The Platform will investigate the dispute, review evidence from both parties, and attempt to facilitate resolution within 14 days of the dispute notice.

• Platform Decision: The Platform will issue a written decision allocating responsibility, awarding refunds, or ordering remedial action. The Platform’s decision is binding on both the Buyer and Vendor unless either party appeals to mediation or arbitration as set out below.

• Appeal to Mediation: Either party may appeal the Platform’s decision by requesting mediation within 14 days of the Platform’s decision. Mediation will follow the procedure in Section 15.2.

• Appeal to Arbitration: If mediation does not resolve the appeal, the Vendor may request binding arbitration in accordance with Section 15.3. Buyers (consumers) have the option to pursue claims in arbitration or in the Small Claims Tribunal as permitted by Hong Kong law.

15.5 Consumer Disputes and Statutory Rights

For Buyers who are consumers (natural persons purchasing for personal, household, or non-commercial use):

• Statutory Rights Preserved: Nothing in this Section 15 limits the consumer’s statutory rights to pursue claims in the Small Claims Tribunal or Consumer Council as permitted under Hong Kong law.

• Mandatory Dispute Resolution Not Required: A consumer is not required to pursue negotiation, mediation, or arbitration before initiating court proceedings if the consumer chooses to exercise statutory court remedies.

• Waiver of Arbitration: Consumers may opt out of arbitration by providing written notice to the Platform within 14 days of these Terms becoming effective or within 14 days of the dispute arising, whichever is earlier. Upon opting out, the consumer may pursue claims in court.

15.6 Injunctive Relief

Notwithstanding Sections 15.1 through 15.5, either party may seek immediate injunctive relief, specific performance, or other provisional remedies from a court of competent jurisdiction (Hong Kong courts) without first pursuing negotiation, mediation, or arbitration if necessary to:

• Prevent irreparable harm or breach of confidentiality.

• Protect intellectual property rights.

• Prevent fraud or unlawful activity.

• Preserve evidence.

• Enforce Platform policies or safety obligations.

Such court proceedings do not waive the right to pursue arbitration or other dispute resolution methods for the underlying dispute.

15.7 Limitation Period

No dispute may be initiated under this Section 15 more than 1 year after the event giving rise to the dispute, except as extended by applicable law or court order.

16. Miscellaneous Provisions

16.1 Governing Law and Jurisdiction

• Governing Law: These Terms, the Part B of these Terms, the Return Policy, and the Privacy Policy are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, without regard to its conflict of law or conflict of jurisdiction principles.

• Jurisdiction: Subject to Section 15 (Dispute Resolution), both parties irrevocably submit to the non-exclusive jurisdiction of the courts of Hong Kong, including the District Court, the Court of First Instance, the Court of Appeal and the Court of Final Appeal. Either party may initiate proceedings in any court of competent jurisdiction in Hong Kong.

• Consumer Exception: For consumers, the non-exclusive jurisdiction clause does not prevent the consumer from initiating proceedings in the consumer’s home jurisdiction if permitted by law.

16.2 Entire Terms and Conditions

These Terms, together with the Part B of these Terms (if applicable), the Return Policy, and the Privacy Policy, constitute the entire Terms and Conditions between you and the Platform regarding your use of the Platform and supersede all prior and contemporaneous Terms and Conditions, understandings, negotiations, and discussions, whether written or oral. No course of dealing, course of performance, or trade usage will modify these Terms unless expressly agreed in writing by an authorized representative of the Platform.

16.3 Amendment and Modification

• Amendment by Platform: The Platform may amend these Terms at any time by posting the revised Terms on the Platform and updating the “Effective Date” at the top of these Terms.

• Notice to Users: The Platform will provide at least 30 days’ prior written notice to all registered users of any material amendments (changes that adversely affect user rights or increase user obligations). Notice will be provided via email to the address on file or by posting a prominent notice on the Platform homepage.

• Acceptance of Amendments: Continued use of the Platform after the effective date of amended Terms constitutes acceptance of the amendments. If you do not accept the amendments, you must cease using the Platform and may request account termination.

• No Waiver of Consumer Rights: Amendments will not be effective to the extent they attempt to waive or limit mandatory consumer protection rights under applicable law.

16.4 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, that provision will be severed, and the remaining provisions will continue in full force and effect to the maximum extent permitted by law. If a provision is found to be partially invalid or unenforceable, the provision will be reformed to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

If a provision is found to violate mandatory consumer protection law, that provision will be reformed automatically to comply with the law, and the consumer’s statutory rights will prevail.

16.5 Notices

• Notice by User: Any notice, demand, or communication from you to the Platform must be sent in writing to:

Robotsdesk
[Insert Platform Address]
[Insert Hong Kong Address if applicable]
Email: support@Robotsdesk.com
Attention: Legal Compliance Team

• Notice by Platform: Any notice from the Platform to you will be effective when:

  • Delivered personally to you or your authorized representative;

  • Sent by email to the email address on file in your account (notice is effective 24 hours after sending);

  • Posted on the Platform homepage or in your account dashboard (notice is effective when posted); or

  • Sent by registered mail to your mailing address on file (notice is effective 5 business days after mailing).

• Notice Content: All notices must include the sender’s name, contact information, date, and a clear description of the matter.

16.6 Waiver

The failure of either party to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver of a provision must be in writing and signed by an authorized representative of the waiving party. A waiver of one breach does not constitute a waiver of any subsequent breach.

16.7 Counterparts and Electronic Signatures

These Terms may be executed in counterparts, each of which is an original and all of which together constitute one Terms and Conditions. Electronic signatures, including email confirmations and digital signatures, are valid and binding and have the same legal effect as original signatures. Acceptance of these Terms by clicking “I Agree” constitutes a legally binding electronic signature.

16.8 Assignment

• Platform Assignment: The Platform may assign, transfer, or delegate its rights and obligations under these Terms to any successor, affiliate, or third party without your consent, provided that the assignee agrees to be bound by these Terms.

• User Assignment: You may not assign, transfer, or delegate your rights or obligations under these Terms without the Platform’s prior written consent. Any attempted assignment without consent is void.

16.9 Third-Party Beneficiaries

These Terms are intended solely for the benefit of you and the Platform and do not create any rights, benefits, or remedies for any third party, except as expressly stated (e.g., payment processors may rely on liability limitations in Section 2.3).

16.10 Force Majeure

Neither party is liable for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by events beyond the party’s reasonable control, including:

• Natural disasters (earthquakes, floods, typhoons, pandemics).

• Wars, terrorism, civil unrest, or government action.

• Strikes, labor disputes, or supply chain disruptions.

• Telecommunications or utility failures.

• Cyber attacks or malicious code (if the affected party took reasonable security precautions).

The affected party must provide prompt written notice to the other party and make reasonable efforts to resume performance. If a force majeure event prevents performance for more than 60 days, either party may terminate the affected obligations without liability.

16.11 Survival

The following sections survive termination or expiration of these Terms:

• Section 2.3 (Platform Liability Limitations)

• Section 7 (Warranties and Disclaimers)

• Section 11 (Insurance and Risk Allocation)

• Section 12 (Indemnification)

• Section 13 (Limitation of Liability)

• Section 15 (Dispute Resolution)

• Section 16 (Miscellaneous Provisions)

All other rights and obligations terminate upon termination of your account or these Terms, except that Vendors remain liable for products sold and transactions completed before termination.

16.12 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and the Platform. You are an independent user (Buyer) or independent contractor (Vendor), and the Platform does not control your conduct except as expressly required by these Terms and applicable law. Vendors are solely responsible for all employment, tax, and regulatory obligations related to their business operations.

16.13 Use of AI-Generated Content

This website contains images and visual content generated using artificial intelligence technology. These images are created algorithmically and do not represent actual photographs, real products, or real persons unless explicitly stated otherwise. AI-generated content is used for illustrative, design, or creative purposes.

16.14 Interpretation

• Headings: Section headings are for convenience only and do not affect the meaning or interpretation of these Terms.

• Definitions: The terms “including,” “such as,” and “for example” are illustrative and do not limit the scope of the defined term.

• Singular and Plural: Singular words include the plural and plural words include the singular.

• Business Days: “Business days” means Monday through Friday, excluding public holidays in Hong Kong.

• References to Law: References to laws or regulations include amendments, replacements, and successor laws.

16.15 Contact Information and Customer Support

For questions, complaints, or support regarding these Terms or your use of the Platform:

• Email: support@Robotsdesk.com

• Telephone: [Insert telephone number]

• Mailing Address: Robotsdesk, [Insert address], Hong Kong

• Online Support Portal: https://robotsdesk.com/contact/

The Platform aims to respond to all inquiries within 2 business days. For complaints, the Platform will provide a written response within 14 days and will make reasonable efforts to resolve issues within 30 days.

16.16 Language

These Terms are provided in English. If these Terms are translated into other languages, the English version is the authoritative version, and any discrepancies between the English version and translations will be resolved in favor of the English version.

16.17 Acknowledgment

By using the Platform, you acknowledge that:

1. You have read and understood these Terms in their entirety.

2. You have had the opportunity to seek independent legal advice before accepting these Terms.

3. You agree to be bound by these Terms and all referenced policies.

4. You understand the risks associated with online transactions and product purchases, particularly for robots and mechanical equipment.

5. You understand that the Platform is a marketplace facilitator and that Vendors are responsible for product quality, safety, and compliance.

6. For consumers: You understand your statutory rights under Hong Kong consumer protection law and that nothing in these Terms limits those rights.

7. You acknowledge and accept that the Platform uses artificial intelligence-generated images and visual content on various pages, including but not limited to the home page, product pages, about page and marketing materials. You understand that AI-generated content is created algorithmically and may not represent actual products, services, or real persons. You accept this use of AI-generated content for illustrative and design purposes and agree not to rely solely on such imagery for product or service decisions without reviewing accompanying product specifications, descriptions, and user reviews.

PART B: Part B of these Terms and Conditions

(Additional Terms Applicable Only to Vendors)

This Part B is the Part B of these Terms and Conditions (“Part B of these Terms”) and forms part of the overall Terms and Conditions. By accepting Part B you confirm you have also accepted Part A. Capitalized terms not defined here have the meanings given in Part A.

This Part B of these Terms is between Robotsdesk (“Platform”) and the vendor identified below (“Vendor”). This Part B governs Vendor’s use of the Platform to list, market, sell, ship, and support products. Capitalized terms not defined herein have the meanings in the Platform Terms and Conditions.

1. Acceptance and Purpose

By signing or activating a Vendor account, Vendor accepts and agrees to be bound by the Platform Terms and Conditions, the Platform Return Policy (Appendix A), and any Platform policies incorporated by reference.

The Platform operates an online marketplace connecting Vendors and Customers. The Platform is a marketplace facilitator only, not a supplier, distributor, or seller of products. Vendor alone is responsible for product safety, compliance, and fitness for purpose.

2. Statutory Rights Carve-Out

Nothing in this Terms and Conditions excludes or limits statutory rights of consumers under Hong Kong law, including the Sale of Goods Ordinance (Cap. 26), Personal Data (Privacy) Ordinance (Cap. 486), and Electronic Transactions Ordinance (Cap. 553).

The 14-day return policy is a Platform commercial policy, not a statutory right. Statutory consumer protections remain unaffected.

3. Terms and Termination

This Part B of these Terms starts on the Effective Date and continues until terminated by either party per this Section.

Termination for Convenience: Either party may terminate with 30 days’ written notice specifying reasons.

Termination for Cause: Platform may suspend or terminate immediately for:

• Material Breach: Vendor’s failure to cure within 7 days of written notice (or 24 hours for safety risks).

• Safety Risk: credible evidence of product defect causing injury or death.

• Fraud: intentional misrepresentation or false claims.

• Regulatory Non-Compliance: Vendor’s failure to obtain required certifications or violation of export controls.

• Prohibited Activities: counterfeit goods, stolen property, illegal weapons, misleading claims, artificial reviews, or dropshipping without disclosure.

Emergency Suspension: The Platform may immediately suspend any listing or a Vendor’s access if the Platform reasonably determines there is an imminent safety risk or clear legal non‑compliance

Wind‑Down Obligations: Upon termination, Vendor will:

(a) fulfill pending orders placed before the termination date within ten (10) days;

(b) accept returns for thirty (30) days after termination for items sold prior to termination in accordance with the Platform’s return policy;

(c) cooperate reasonably and in good faith with the Platform in connection with customer disputes and inquiries relating to orders placed before termination; and

(d) remove all listings from the Platform within five (5) days of termination.

Survival: The provisions relating to Fees, Indemnity, Liability, Data, Intellectual Property, and Dispute Resolution will survive termination for three (3) years following termination, or for any longer period required by applicable law.

4. Vendor Representations and Warranties

Vendor represents and warrants:

• It is duly organized and has authority to enter this Terms and Conditions

• All listings are accurate, truthful, and not misleading

• Products meet all applicable safety, labeling, and certification requirements for markets where sold

• Vendor complies with Hong Kong laws and applicable export controls

• Vendor owns or has rights to all product information, images, and trademarks

• Products do not infringe third-party intellectual property rights

5. Listing and Compliance Requirements

Complete Listings: Vendor must provide: product descriptions, specifications, safety instructions, country-of-origin, weight/dimensions, certifications, and any restrictions or return exceptions.

Prohibited Items: Vendor shall not list: (a) illegal goods or services; (b) counterfeit or infringing products; (c) stolen property; (d) unlicensed professional services; (e) weaponized systems or components that are illegal in the applicable jurisdiction; or (f) any items otherwise expressly prohibited by the Platform’s Terms.

Hazardous and Regulated Products: Vendor shall not list, offer for sale, or facilitate the sale or shipment of hazardous, regulated, or controlled products on the Platform, including but not limited to: explosives, flammable liquids and gases, pressurized containers, corrosive chemicals, toxic substances, radioactive materials, biological agents, weaponized systems or components, and lithium batteries or cells where shipment is restricted by carriers or law. The Platform may remove any listing and suspend or terminate any Vendor that lists or attempts to list such items. This prohibition applies regardless of whether the Vendor characterizes the item as a component, kit, part, accessory, or service. Vendor indemnifies the Platform for any claims, costs, or damages arising from a breach of this section.

Robot‑Specific Requirements: Vendors must ensure that any robot listed on the Platform complies with the following requirements:

(a) Robots containing lithium batteries or cells must be listed, packaged, and shipped in accordance with applicable IATA and IMDG regulations and any carrier requirements; Vendors must provide battery test reports or declaration of compliance on request.

(b) Robots with high‑voltage systems (greater than 48 V) must include prominent safety warnings in English and applicable local language(s), and Vendor must provide applicable electrical safety certifications or test reports on request.

(c) Robots weighing more than 100 kg must be shipped only via specialized freight carriers approved by the Platform; Vendors must include clear lifting, handling, and installation instructions with each shipment.

Listing‑Level Exceptions: Any exceptions to the Platform’s Return Policy (including for custom items, sealed consumables, or items requiring specialized shipping) must be clearly and conspicuously disclosed on the listing prior to purchase; such disclosures are binding and must include any additional fees, lead times, or shipping restrictions.

6. Returns, Refunds, and the 14-Day Return Guarantee

Vendor agrees to comply with the Platform’s Return Policy (Appendix A). Key obligations:

Standard Eligible Returns: For eligible returns, Vendor arranges and initially pays standard return shipping.

Exceptions: Vendor may designate specific SKUs as non-returnable only if disclosed on the listing and permitted by the Return Policy and applicable law.

Inspection: Vendor (or designated returns processor) must inspect returned items within 6 business days of receipt and upload inspection results and supporting evidence to the Platform.

Disputes: If Vendor disputes a return’s condition, Platform will mediate per the Return Policy. Vendor must cooperate with Platform investigations and provide requested evidence within specified timelines.

7. Fees, Payouts, Escrow, and Reimbursements

Platform Commission: Vendor pays a commission of 14% of transaction value, unless otherwise agreed in writing. Fees are deducted from gross sales at settlement.

Payouts: Net amounts are released 14 days after confirmed delivery, minus verified returns, chargebacks, and fees. Payouts are made bi-weekly.

Escrow/Reserve: The Platform may withhold a reserve of up to ten percent (10%) of a Vendor’s gross monthly sales to cover chargebacks, payment disputes, refunds and credits issued to Buyers, and legitimate administrative or compliance fees. Amounts held under this reserve will be released no later than ninety (90) days after termination of the Vendor’s account, unless the Platform has reasonable evidence of unresolved claims related to those funds. The Platform will provide periodic statements showing amounts held, releases, and reasons for any deductions.

Reimbursement Mechanics: The Platform may recover reimbursable costs (including chargebacks, refunds, shipping and return costs, fines, and other amounts the Platform reasonably incurs on the Vendor’s behalf) by automatically deducting such amounts from Vendor payouts. If deductions exceed available payouts, the Platform may issue an invoice to the Vendor for the unpaid balance. Unpaid invoices will accrue interest at the lesser of: (a) the Hong Kong statutory rate then in effect; or (b) any rate agreed in writing by the parties. The Vendor will pay invoiced amounts within thirty (30) days of the invoice date. The Platform will provide reasonable documentation supporting any deduction or invoice upon request.

Chargebacks: Chargeback responsibility is allocated as follows:

• Vendor bears costs if: (a) product not delivered as described; (b) product defective upon receipt; (c) Vendor’s failure to provide tracking; or (d) Vendor’s misrepresentation.

• Platform bears costs if: (a) the Platform payment-processor errors; or (b) the Platform’s failure to provide required customer service.

• The Platform may assess an administrative fee of USD 15–25 per chargeback (or 2–3% of order value, whichever is higher).

• Vendor may submit evidence to contest chargebacks within 21 days.

8. Shipping, Handling, and Logistics

Fulfillment: Vendor must ship orders within 3 business days of order confirmation unless otherwise agreed on the listing. All shipments must be via tracked carriers.

Packaging:

• Robots >20kg must be crated with foam/shock protection

• Vendor must follow the Platform’s packaging standards

• Vendor must provide tracking updates to the Platform within 24 hours after shipment

Hazardous/High-Voltage Items: Vendor must declare hazardous items at listing and provide safety & shipping documentation. Vendor is responsible for compliance with hazardous-materials regulations and bears all additional costs for specialized carriers.

9. Insurance Requirements

Minimum Coverage: Vendor shall maintain and provide proof of insurance before listing and annually thereafter:

Certificates: Vendor will:

• Name the Platform and its affiliates as additional insureds with respect to liability arising out of Vendor’s products, listings, or operations.

• Provide certificates of insurance and required endorsements evidencing such status prior to listing and upon renewal.

• Provide 30-day cancellation notice to the Platform on all policies.

• Request insurers to waive all rights of subrogation against the Platform and its affiliates.

Failure to maintain insurance is grounds for immediate suspension.

10. Vendor Tiers and Badging

Vendor must complete verification appropriate to the products offered. Platform may assign tiers (Basic or Verified) based on documents, audits, or certifications. See Appendix B: Vendor Tier Requirements for details.

Platform may display badges and may impose additional obligations for higher tiers or priority placement. Tier assignment is at Platform’s sole discretion.

11. Product Safety and Recalls

Vendor is primarily responsible, to the extent permitted by law, for product safety, regulatory compliance, and recall management for its products.

Vendor must:

• promptly notify the Platform of any safety incident or recall (within 24 hours of becoming aware, e.g., notice from customer, regulator, internal incident report);

• provide a written recall plan within 5 business days specifying scope, customer notification and remediation procedures;

• cooperate with the Platform (including reimbursement of reasonable notification costs) in customer notification and remediation;

• provide Safety Data Sheets for hazardous materials, conduct pre‑listing safety audits for robots over 50 kg or those with significant electrical/mechanical hazards (by qualified or third‑party auditors where requested); and

• supply applicable third‑party certifications (CE, UL, CSA, FCC or equivalent) prior to listing.

12. Enforcement, Penalties, and Remedies

Notice & Cure: For alleged violations, the Platform will provide written notice specifying the cause and a 7-day cure period (except for immediate safety risks or fraud, which permit immediate suspension).

Penalties: For unresolved violations, the Platform may impose: warnings, fines (up to 10% of affected order value, minimum US$100), suspension, delisting, or termination. Platform will apply penalties reasonably and consistently.

Appeals: Vendor may appeal enforcement actions per the Platform’s dispute procedures within 14 days of notice.

13. Data, Privacy, and Confidentiality

Data Use: Vendor consents to the Platform’s processing of transaction, account, order, and device telemetry data as necessary to provide Platform services and perform the parties’ contractual obligations. Vendor shall process personal data only on lawful grounds (including performance of the contract and legal compliance) and in accordance with the Platform’s instructions.

Restrictions: Vendor will not:

• Collect, use, or disclose customer data except as necessary to fulfill orders or as instructed by the Platform;

• Use Platform customer data for direct marketing without explicit consent; or

• Misuse, sell, or otherwise commercially exploit customer data.

Data Processing Agreement (DPA): If Vendor processes customer personal data, Vendor shall execute the Platform’s DPA and implement technical and organizational security measures, restrict subprocessors, assist with data subject rights, promptly notify the Platform of any personal data breach, and follow data retention and deletion instructions.

Applicable Law: Vendor must comply with all applicable data protection laws where it operates. Where Vendor processes personal data of Hong Kong residents or personal data within Hong Kong, Vendor shall comply with the Personal Data (Privacy) Ordinance (“PDPO”) and the Platform’s DPA.

Confidentiality: Each party shall keep confidential business or technical information received from the other and use it only to perform obligations under these Terms; confidentiality obligations survive termination.

14. Intellectual Property

Vendor grants the Platform a non-exclusive, royalty-free license, for the term of the listing and for a reasonable period thereafter, to display, reproduce and distribute Vendor’s product information, images and trademarks solely for marketplace operations, order fulfilment, customer service, archival and legal compliance; the Platform may make non‑substantive edits for formatting, clarity or legal compliance but will not materially alter product descriptions or claims without Vendor’s prior consent (the Platform will notify Vendor of any such changes and retain original content for dispute resolution).

Vendor may request removal of content within 30 days after listing termination, except for records the Platform must retain for legal, regulatory, tax or dispute‑resolution purposes.

Vendor warrants it owns or is licensed to use all content and that use by the Platform will not infringe third‑party intellectual property rights.

15. Seller Conduct Standards

Vendor agrees to:

• Respond to customer inquiries within 24 hours.

• Communicate with customers and Platform staff in a professional and courteous manner.

• Not harass, threaten, or abuse customers or Platform staff.

• Not direct customers off-platform or use Platform data to circumvent the Platform or undercut published pricing.

• Not artificially inflate reviews, engage in review‑manipulation, or otherwise commit fraudulent conduct.

16. Audit Rights

The Platform may, with at least 10 business days’ notice, audit Vendor’s records reasonably related to compliance with these Terms (including safety, recalls, payments, refunds, intellectual property, and data‑handling obligations); audits will be conducted during Vendor’s normal business hours, no more than twice in any 12‑month period absent reasonable cause, and the Platform will use commercially reasonable efforts to minimize disruption. Vendor shall cooperate and provide requested documentation within 5 business days. The Platform will bear the costs of routine audits, but if an audit reveals material noncompliance, Vendor shall reimburse the Platform’s reasonable audit costs and promptly cure the noncompliance.

17. Indemnity

Vendor shall indemnify, defend and hold harmless the Platform and its affiliates, officers, directors, employees and agents from and against any third‑party claims, liabilities, losses, damages, costs and expenses (including reasonable attorneys’ fees) arising out of or related to:

(a) Vendor’s products or listings;

(b) Vendor’s breach of these Terms;

(c) Vendor’s fraud, negligence or violation of applicable law; or

(d) Vendor’s infringement of third‑party intellectual property rights.

Vendor’s indemnity obligations are independent of and not limited by the insurance requirements in Section 9.

The Platform shall promptly notify Vendor of any claim and may participate in the defense; Vendor shall have the right to control the defense and settlement of the claim provided any settlement does not impose obligations on the Platform or include an admission of fault by the Platform without its prior written consent. This indemnity shall not apply to the extent a claim results solely from the Platform’s gross negligence or willful misconduct.

18. Limitation of Liability

Except for liability arising from gross negligence, willful misconduct, fraud, breach of indemnity obligations, statutory consumer rights, or the Platform’s liability for product defects caused by the Platform’s negligence, each party’s aggregate liability to the other for all claims arising out of or relating to these Terms shall be limited to the total commissions actually paid or payable by Vendor to the Platform in the 12‑month period immediately preceding the event giving rise to the claim. This limitation applies regardless of the legal theory (contract, tort or statute) and survives termination, but shall be adjusted as necessary to comply with applicable Hong Kong law.

19. Force Majeure

Neither party is liable for non-performance due to unforeseen events beyond its reasonable control (e.g., natural disasters, pandemics, war), provided the affected party gives prompt notice and uses reasonable efforts to resume performance.

20. Dispute Resolution

Tier 1 – Direct Negotiation: The parties shall first attempt to resolve any dispute by good‑faith negotiation for a period of 60 days.

Tier 2 – Mediation: If unresolved, parties will attempt mediation in Hong Kong for 60 days. Costs are split equally unless mediator recommends otherwise.

Tier 3 – Arbitration: If mediation fails, disputes will be finally resolved by arbitration in Hong Kong under the HKIAC (Hong Kong International Arbitration Centre) Arbitration Rules, seat in Hong Kong, language English, one arbitrator for claims not exceeding US$600,000 (or equivalent in Hong Kong dollars at the exchange rate on the date of commencement of arbitration); three arbitrators for claims exceeding US$600,000 (or equivalent). The arbitrator’s award is final and binding.

Dispute Resolution is governed by Part A Section 15.

Exception: Notwithstanding the foregoing, either party may seek interim, emergency or injunctive relief in any competent court (including Hong Kong courts) to preserve rights or prevent irreparable harm without waiving the right to arbitrate.

21. Governing Law

These Terms and Conditions are governed by the laws of the Hong Kong Special Administrative Region, excluding its conflict‑of‑law rules.

22. Miscellaneous

Independent Contractors: The parties are independent contractors; nothing in these Terms creates an employment, partnership, joint venture, or agency relationship.

Assignment: Platform may assign or transfer these Terms, in whole or in part, to an affiliate or in connection with a merger, sale of assets or business; Vendor may not assign or transfer these Terms without the Platform’s prior written consent.

Notices: Notices shall be sent to the contact details on file by email or courier. Courier notices are effective upon delivery; email notices are effective upon receipt unless a bounce‑back is received, in which case they are effective 24 hours after sending. Each party shall keep its contact details current.

Entire Agreement: These Terms, together with the Return Policy (Appendix A) and Vendor Tier Requirements (Appendix B), constitute the entire agreement between the parties and supersede all prior agreements and understandings.

Amendments: Platform may amend these Terms with 30 days’ prior notice; material adverse changes will include a reasonable transition period. If Vendor objects in writing to a material adverse change within 30 days of notice, Vendor may terminate the Agreement without penalty.

Severability and Reformation: If any provision is held invalid or unenforceable, the remaining provisions remain in effect and the parties shall negotiate in good faith a valid provision that most closely reflects the original intent.

Waiver: Failure or delay by either party in exercising any right does not constitute a waiver of that right; a waiver must be in writing to be effective.

Survival: Provisions that by their nature should survive termination or expiration (including but not limited to payment, confidentiality, indemnity, IP licenses, audit rights and limitation of liability) shall survive.

23. Execution

Vendor accepts these Terms by signing below or by activating a Vendor account on the Platform (including via any electronic ‘I agree’ acceptance), and Vendor warrants that the person executing or activating has the authority to bind Vendor.

VENDOR:

Legal Name: ________________________________

Authorized Signatory: ________________________

Title: ____________________________________

Date: ____________________________________

Company Registration / Tax ID: ________________

Certificate of Incorporation/Business Registration Certificate Attached: ☐ Yes ☐ No

Insurance Certificate Attached: ☐ Yes ☐ No

PLATFORM:

Robotsdesk

Authorized Signatory: ________________________

Title: ____________________________________

Date: ____________________________________

APPENDIX A: PLATFORM RETURN POLICY

Effective Date: April 10, 2026

1. Platform Guarantee and Statutory Rights

For eligible purchases on Robotsdesk.com (the “Platform”), customers may return items within 14 calendar days of delivery for a full refund (the “14‑Day Free Return Guarantee”). Vendors will arrange and pay standard return shipping for eligible returns.

This Policy provides a minimum guarantee and does not limit statutory consumer rights under the Sale of Goods Ordinance (Cap. 26), Consumer Goods Safety Ordinance (Cap. 456). Customers retain the right to reject goods within a reasonable time if defective, unfit for purpose, or not as described.

2. Scope and Applicability

This Policy applies to transactions between Customers and Vendors facilitated by the Platform. Vendors must clearly display any deviations, extended return terms, or exceptions on each listing. The Platform may amend this Policy; changes apply to purchases made after the effective date shown.

3. Eligibility

Eligible items are new, unused items returned in original packaging with all accessories, manuals, and proof of purchase, free from customer-caused damage.

Customer-caused damage means physical damage from misuse, neglect, accident, or unauthorized modification, evidenced by objective inspection photographs and detailed reports. Items returned within 14 days are presumed free from customer-caused damage unless the Vendor provides clear photographic evidence.

Non-eligible items include those expressly marked “non-returnable,” custom or bespoke robots (programmed to customer specifications or post-purchase modified), opened consumables (batteries, sealed filters), and downloadable software licenses.

Software and firmware defects, including bugs and compatibility issues, are eligible for return. Vendors must provide updates and technical support within 7 business days.

4. Hazardous and Regulated Products

Vendors selling high‑voltage, battery‑powered, lithium‑ion, combustible, pressurized, or otherwise hazardous/regulated robots must clearly disclose any return restrictions and handling requirements in the product listing before purchase.

Vendors must provide, prior to order confirmation, complete return instructions that comply with applicable laws and carrier rules. Instructions must include required packaging specifications, approved carriers or shipping methods, labeling and hazmat documentation, and any advance pickup or drop‑off procedures.

Returns that require specialized handling (for example, discharging batteries, removing fuel cells, or secure containment) may be accepted only if the vendor supplies prepaid, compliant return shipping and clear step‑by‑step preparation instructions for the buyer.

The vendor is responsible for costs, liability, and regulatory compliance for returns of hazardous or regulated products unless the product listing explicitly states otherwise and the buyer consents at purchase.

Return shipping for hazardous items must use the vendor’s nominated carrier and comply with the Hong Kong Dangerous Goods Ordinance (Cap. 295) and any applicable carrier requirements. Vendors are responsible for ensuring return packaging, labeling, and documentation meet legal and carrier standards. If a customer cannot safely return a hazardous item because the vendor failed to comply, the Platform will issue a refund and may dispose of, quarantine, or arrange for compliant collection of the item; the vendor remains liable for any costs, fines, or damages arising from non‑compliance.

The marketplace may refuse returns, require vendor pre‑approval, or impose additional safety checks for hazardous returns to protect carriers and consumers.

Examples: lithium‑ion battery packs, robots with high‑voltage power modules, compressed gas systems, or devices containing regulated chemicals.

Vendors must keep records of hazardous returns and provide proof of compliant disposal or refurbishment for at least 1 year upon request.

5. How to Initiate a Return

Customers initiate returns through My account > Orders > Feedback within 14 calendar days of delivery. Vendors will respond within 48 hours. For approved standard returns, Vendors will email a prepaid return shipping label and packing instructions. Customers must securely pack items in original packaging with all included materials.

6. Shipping Fees and Cost Allocation

• Standard eligible returns: Vendors pay standard return shipping.

• Product-issue returns (defect, wrong item, misrepresentation): Vendors pay standard return shipping.

• Buyer’s remorse or discretionary returns: Customer pays return shipping unless the listing explicitly states otherwise. Listings must disclose expected return-ship costs prior to purchase.

• Oversized/heavy/hazardous returns: Vendors bear return shipping costs and follow special carrier requirements disclosed on the listing.

• International returns: Vendors pay standard postage for eligible returns. Vendors reimburse customers for recoverable import duties upon approval, provided proof of payment is provided. Vendors bear all re-export duties and customs fees.

• Fraud or ineligible returns: Platform may charge customers for return shipping, restocking, or repair costs and may refuse refunds.

7. Vendor Inspection, Refund Timing, and Disputes

Upon receipt, the Vendor must inspect the returned item within 6 business days and report results via the Platform. If approved, the Platform will issue a full refund to the original payment method within 3 business days of approval. If a refund is not received within 14 business days of approval, the customer may escalate to the Platform for investigation.

If the Vendor disputes eligibility or condition, the Platform will notify the Customer and request evidence within 5 business days. The Customer will have 5 business days to respond. The Platform will issue a written, reasoned decision within 7 business days. The Platform’s decision is binding on the return transaction but does not limit either party’s right to pursue legal remedies or independent dispute resolution.

8. Exchanges and Repairs

Exchanges or repairs are handled by Vendors per their published policy on the listing. If a Vendor offers an exchange or repair in lieu of refund, timelines and costs must be clearly stated. The 14‑Day Free Return Guarantee remains the default refund pathway unless the listing states a longer, fully disclosed alternative.

9. Refunds: Duties, Taxes, and Shipping

Refunds include the item purchase price and recoverable duties and taxes. Outbound shipping costs paid by the Customer are refunded only where required by law or stated on the listing. Non-recoverable duties or taxes will be disclosed on the listing and are the Customer’s responsibility unless the Vendor agrees otherwise in writing.

10. Statutory Warranties

This Return Policy supplements statutory warranties under the Sale of Goods Ordinance (Cap. 26). Customers have the right to reject goods within a reasonable time if defective, unfit for purpose, or not as described. For defective or non-conforming robots, customers may request repair, replacement, or refund at the Platform’s discretion, subject to statutory requirements.

11. Vendor Obligations and Enforcement

Vendors must accept and enforce this Policy as a condition of listing unless an explicit, disclosed exception appears on the listing. Vendors must maintain accurate return records and cooperate with Platform audits.

Failure to comply may result in mandatory mediation, financial penalties, withholding of payouts, suspension, or termination of Vendor privileges per the Part B of these Terms and Conditions. The Platform will provide written notice and 7 days to cure non-compliance before imposing penalties.

12. Liability and Data Protection

Vendors are responsible for product safety, defects, and legal compliance. The Platform’s liability for return-related claims is limited to amounts paid for the product, except where limitation is prohibited by law or the Platform’s negligence is established. Nothing in this Policy limits statutory consumer rights or liability for personal injury, death, or breach of statutory duties.

The Platform will handle all customer data, photographs, and inspection reports in accordance with the Personal Data (Privacy) Ordinance (Cap. 486). Customers consent to Platform and Vendor sharing inspection evidence for dispute resolution.

13. Contact and Support

For questions, contact support@robotsdesk.com. Include order number, product SKU, and issue description.

APPENDIX B: VENDOR TIER REQUIREMENTS

APPENDIX C: PLATFORM SHIPPING POLICY

Effective Date: April 10, 2026

The Platform’s Shipping Policy (effective April 10, 2026) is incorporated by reference into these Terms and Conditions and forms part of the agreement between the Platform, Buyers, and Vendors. The full text of the Shipping Policy is available here and is binding on all users.

Vendors and Buyers agree to comply with the Shipping Policy in full. In the event of any conflict between the Shipping Policy and these Terms and Conditions, the Terms and Conditions shall prevail.

1. Scope, Applicability, and Governing Law

This Shipping Policy governs shipment, handling, tracking, and all logistics-related obligations for products sold on Robotsdesk.com (the “Platform”). The Platform facilitates marketplace transactions between Vendors (sellers) and Buyers (purchasers) and may offer optional fulfillment or logistics services under separate terms.

Applicability: This Policy applies to all Vendors listing products on the Platform and all Buyers purchasing those products. Capitalized terms not defined herein have the meanings assigned in the Platform Terms and Conditions. Vendors and Buyers must also comply with the Platform Return Policy.

Governing Law and Dispute Resolution: This Policy is governed by the laws of Hong Kong and does not exclude or limit any statutory rights of consumers under the Sale of Goods Ordinance (Cap. 26), Consumer Goods Safety Ordinance (Cap. 456), or other applicable Hong Kong law. Disputes arising from this Policy will be resolved through binding arbitration under the Hong Kong International Arbitration Centre (HKIAC) Rules, unless the Buyer is a consumer resident in Hong Kong, in which case the Buyer may elect to pursue claims in Hong Kong courts. Arbitration seat: Hong Kong.

Vendor Responsibility: Vendors are the sellers of record and are primarily responsible for shipping, packaging, export compliance, and carrier claims unless otherwise agreed in writing with the Platform. The Platform’s facilitation of logistics does not make the Platform the carrier or shipper.

2. Definitions and Business Day Standards

• Business Day: A calendar day that is not a Saturday, Sunday, or public holiday in Hong Kong (HK). For vendors operating in other jurisdictions, their local business day applies to their own processing obligations.

• Weight/Value Tiers:

  • Light: Products ≤20 kg with declared value ≤USD 2,000.

  • Heavy: Products >20 kg or declared value >USD 2,000 (but ≤100 kg).

  • Freight/Oversized: Products >100 kg or requiring Less-Than-Truckload (LTL) or Full-Truckload (FTL) freight services.

• Cut-off Time: Orders placed after 14:00 Hong Kong Standard Time (HKT) are considered received on the next Business Day for processing purposes.

3. Processing Time, Vendor Handling Requirements, and Lead Times

Order Confirmation: The Platform will send order confirmation to both Vendor and Buyer within 24 hours of successful payment.

Vendor Handling Time: Vendors must ship Light and Heavy items within 3 Business Days of order acceptance, unless the product listing explicitly discloses a longer lead time (e.g., made-to-order, pre-order, or custom configuration). Freight/Oversized items must have the shipping lead time clearly disclosed on the listing before purchase.

Force Majeure and Exceptions: Public holidays, force majeure events (acts of God, war, pandemic, government action, carrier strikes), and custom/manufacture lead times are permitted exceptions when disclosed on the listing. Vendors must notify the Platform and Buyer within 24 hours of a force majeure event and provide reasonable updates every 10 days.

Robot-Specific Lead Times: Industrial robots require 10–21 Business Days due to compliance verification, safety certification checks, and custom configuration. Vendors must disclose realistic lead times at listing; failure to do so may result in enforcement action.

4. Shipping Methods, Delivery Estimates, and Carrier Liability

Vendor Carrier Selection: Vendors must select appropriate carriers and service levels based on product type, weight, value, and destination. Delivery estimates are vendor-provided forecasts only and are not guarantees; actual delivery times may vary based on carrier performance, destination customs clearance, weather, and other factors beyond reasonable control.

Typical Service-Level Estimates (for guidance only):

• Domestic (US/UK/Canada): Standard 3–7 Business Days; Expedited 2–4; Express 1–2.

• International: US/Canada 5–14 days (standard) / 2–5 days (express); UK/EU 7–14 days / 3–7 days; APAC 7–14 days / 3–6 days; Rest of World 10–21 days / 5–10 days.

• Freight/Oversized: 14–30 Business Days typical (LTL/FTL).

Platform Liability: The Platform is not the carrier and is not liable for carrier delays, loss, or damage except as required by applicable Hong Kong law. Vendors are responsible for delays caused by their own packing, documentation errors, or carrier selection. The Platform and Vendor are not liable for delays caused by force majeure or customs authorities.

5. Shipping Costs, Duties, Taxes, and Incoterms

Default Incoterm: Unless the product listing states otherwise, all shipments are Delivered Duty Unpaid (DDU): the Buyer pays all import duties, taxes, and customs clearance fees upon delivery.

DDP Option: Vendors may offer Delivered Duty Paid (DDP) on the listing; Vendors offering DDP assume responsibility for all duties and taxes and must provide accurate customs documentation and HS codes to avoid delays.

Shipping Charges and Transparency: Outbound shipping, insurance, and customs charges are paid by the Buyer unless the Vendor offers free shipping. For international orders, Vendors must disclose estimated duties and taxes at checkout to help Buyers understand total landed cost. Return shipping cost allocation is governed by the Platform Return Policy.

Return Labels: For eligible returns under the Platform’s Return Policy, Vendors will arrange and initially pay standard return shipping.

6. Packaging, Labeling, and Safety Standards

Packaging Requirements:

• Light items: Adequate packaging to prevent transit damage, including bubble wrap, foam, or air pillows.

• Heavy items (>20 kg): Must be crated with foam or shock protection, secured to prevent movement during transit, and packaged per carrier requirements.

• Freight/Oversized items (>100 kg): Must meet freight carrier and export packaging standards, including secure crating, blocking & bracing, palletization where required, and dunnage to prevent shifting.

Hazardous and Regulated Goods: Vendors must identify and declare hazardous or regulated materials at listing, comply with all applicable transport regulations (IATA, IMDG, ADR, etc.), provide Safety Data Sheets (SDS) and required documentation, and must not ship prohibited hazardous goods. Violations result in immediate suspension and referral to authorities.

Labeling and Documentation: All shipments must include accurate customs documentation, HS codes, country of origin, declared value, and contents description.

6A. Robot-Specific Compliance Requirements

Vendors selling robots must comply with the following before listing publication:

• Battery Compliance: Disclose battery type (lithium-ion, lead-acid, etc.), capacity (Wh), and compliance with IATA, IMDG, and ADR regulations. Some markets restrict battery capacity; vendors must verify destination restrictions.

• Electrical and Safety Certifications: Provide certification evidence: CE mark (EU), UL/FCC (US), or equivalent for destination market. Robots must comply with IEC 61508 (functional safety) and relevant product safety standards.

• Autonomous Features and AI Compliance: Declare autonomous capabilities and compliance with destination AI/robotics regulations (e.g., EU AI Act, export controls on autonomous systems).

• Radio Equipment: Robots with wireless capability must comply with RED (EU) or FCC (US) certification.

• User Documentation: Provide user manuals, safety documentation, and warranty terms in the destination language.

• Data Privacy (PDPO): If robots collect personal data (cameras, sensors, microphones), vendors must ensure compliance with the Personal Data (Privacy) Ordinance (Cap. 486) and disclose data collection practices to Buyers. Vendors are responsible for PDPO compliance; the Platform is not liable for vendor data breaches.

• Export Control Restrictions: Declare any export-control restrictions (US Export Administration Regulations, EU dual-use items). Vendors must obtain necessary export licenses from the Hong Kong Trade and Industry Department.

Enforcement: The Platform may conduct spot-checks of robot compliance declarations. Failure to disclose may result in listing suspension and liability for customs delays or rejections. Vendors who falsely declare or ship non-compliant robots will be immediately suspended, fined (10% of order value), and referred to relevant authorities (HK Customs, IATA, etc.).

7. Insurance and Evidence of Coverage

Insurance Requirements: Vendors must maintain cargo/transit insurance appropriate to product value and risk. Minimum recommended cargo insurance:

• Light items: USD 10,000 per shipment.

• Heavy items: USD 50,000 per shipment.

• Robots and high-value items: minimum USD 50,000, up to USD 500,000+ for industrial robots.

Proof of Insurance: Vendors must provide proof of insurance upon Platform request and name the Platform and its affiliates as additional insureds where reasonably required. Vendors who are unable to provide proof may be suspended from listing.

8. Tracking, Confirmation, and Proof of Delivery

Tracking Requirements: Vendors must provide carrier tracking numbers and update tracking information within 24 hours of shipment. The Platform will surface tracking information to Buyers in real-time.

Proof of Delivery: For orders with declared value >USD 5,000 or all Heavy/Freight shipments, Vendors must obtain delivery signature and photo evidence of delivery condition. GPS-verified delivery location, recipient name/signature, and condition photographs are mandatory. Failure to provide proof of delivery shifts liability to Vendor for loss or damage claims.

Failure to Provide Tracking/Proof: Failure may constitute a material breach of the Terms and Conditions and subject Vendor to enforcement actions, including fines, listing suspension, or account termination.

9. Signature and Receipt Requirements

Signature Requirement: Delivery signature is mandatory for shipments with declared value >USD 5,000 and for all Heavy/Freight items, unless explicitly waived by the Buyer at checkout. Vendors must ensure carriers obtain signatures and provide photo evidence.

Refused Delivery: If a Buyer refuses delivery without valid reason, the Vendor may return the shipment to origin. Return shipping and restocking charges will be handled per the Return Policy and listing disclosures.

10. Damaged, Missing, or Short Shipments — Claims Process

Buyer Notification Timelines: Buyers must report visible damage within 48 hours of delivery and missing shipments within 7 days of the last estimated delivery date to support@robotsdesk.com and directly to the Vendor.

Vendor Action: Vendor must acknowledge the damage/missing report within 48 hours and file a carrier claim within 7 calendar days of Buyer’s report (or carrier time limits, whichever is sooner). Vendor must provide status updates to Buyer and Platform every 10 days.

Platform Assistance and Recovery: The Platform may assist in claims, mediation, or provisional refunds where Vendor fails to act, but Platform’s assistance does not relieve Vendor’s responsibility for claims or liabilities. If Vendor fails to resolve a legitimate claim within 30 days, the Platform may issue a provisional refund to Buyer and recover costs from Vendor per the Terms and Conditions.

Remedies: Replacement, repair, or refund will be processed under the Return Policy and applicable law.

11. Returns Logistics and Special Cases

Return Eligibility and Cost Allocation: Return eligibility and cost allocation are governed by the Platform Return Policy. For Heavy/Freight and hazardous items, special return handling and carrier requirements apply; such requirements must be disclosed at listing and may result in alternate cost allocation (e.g., Buyer-paid return shipping where disclosed).

Heavy/Freight Returns (>100 kg): Return shipping is non-standard and cost-prohibitive. Vendors may limit returns (e.g., 7 days for defects only; no returns for change of mind). Return shipping costs and logistics must be explicitly disclosed at listing. Vendors must arrange and pay for return freight unless Buyer caused the damage.

Customs-Refused Shipments: Vendors must promptly coordinate with Buyer and Platform to resolve customs refusals. Costs for customs returns and storage are the Vendor’s responsibility unless otherwise agreed or caused by Buyer error.

12. International Shipments and Customs Delays

Customs and Clearance: Vendors must provide accurate documentation and comply with import/export requirements of destination countries. Buyers are responsible for duties and taxes unless Vendor offers DDP.

Customs Delays: Customs delays are outside reasonable carrier control. If a shipment is held in customs beyond 60 days from the expected delivery date, Buyer may request a refund or extension. Vendor must actively coordinate with customs broker and provide updates every 10 days. Vendor pays all storage, demurrage, and customs brokerage fees.

13. Prohibited Practices and Non-Compliance

Prohibited Conduct: Vendors must not (a) separate or conceal tracking information from an associated shipment; (b) falsify or tamper with proof of delivery or shipment records; (c) intentionally understate the value, description, or contents of any shipment; (d) list, sell, or ship items that are prohibited by law, our platform rules, or the carrier’s terms; or (e) ship hazardous, dangerous, or regulated goods without full, accurate documentation and prior approval.

Definitions/Examples: For clarity, “prohibited items” includes weapons, illicit drugs, child-safety hazards; “hazardous goods” includes batteries shipped without required packaging/labels, flammables, corrosives, etc.

Required Actions: Vendors must comply with carrier labeling, packaging, and declaration requirements and follow all applicable local, national, and international shipping regulations.

Consequences: Violations may result in order cancellation, financial liability for fines or carrier claims, withholding of payouts, temporary suspension, or permanent removal from the marketplace.

Reporting & Remediation: Vendors must immediately report suspected non-compliance to the Platform. If a vendor ships hazardous or prohibited items inadvertently, they must cooperate with investigations and remedial actions.

Audit & Verification: We reserve the right to audit shipments, request documentation, and inspect inventory to ensure compliance.

Enforcement and Penalties: Platform will enforce this Policy under the Part B of these Terms and Conditions. Violations may result in:

• Fines (10% of order value).

• Listing suspension (7–30 days).

• Account termination.

• Referral to law enforcement for serious violations.

Repeated violations (3+ in 12 months) trigger automatic account termination.

14. Limitation of Liability and Indemnification

Platform liability: Except where prohibited by Hong Kong law, the Platform’s liability for any breach of this Policy is limited to the order value; the Platform is not liable for indirect, incidental, special, punitive, or consequential damages (including lost profits or business interruption). This limitation does not apply to liability resulting from the Platform’s gross negligence, willful misconduct, or non‑waivable statutory consumer rights.

Vendor indemnification: Vendor will indemnify, defend, and hold the Platform harmless from third‑party claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of Vendor’s breach of this Policy, Vendor’s negligence, or Vendor’s intentional misconduct, provided the Platform: (a) promptly notifies Vendor of the claim; (b) gives Vendor control of the defense and settlement, provided that the Platform may participate at its own expense and the Vendor may not settle any claim that admits wrongdoing by the Platform, imposes obligations on the Platform, or includes non‑monetary relief without the Platform’s prior written consent; and (c) cooperates reasonably. Indemnification will not apply to claims caused by the Platform’s gross negligence or willful misconduct.

15. Operational Requirements and Implementation

Mandatory Listing Fields: Vendors must populate shipping metadata in each listing: weight (kg), dimensions (cm), declared value (USD/HKD), hazardous status (yes/no), robot category (industrial/commercial/household), battery capacity (Wh), lead time (Business Days), shipping options offered, and DDP/DDU flag. These fields are required for listing publication.

Performance Monitoring: The Platform will monitor Vendor performance (on-time shipment rate, missing/damaged incident rate). Vendors with on-time shipment rate <90% or missing/damaged incident rate >2% per quarter will be subject to remediation: warning, listing suspension, or termination.

Dispute Escalation Timeline: The Platform will acknowledge disputes within 24 hours and issue a decision within 10 Business Days of escalation.

16. Changes to Policy

The Platform may amend this Shipping Policy with notice. Material changes affecting pending orders will not apply retroactively to orders already shipped unless required by law.

17. Contact and Support

• Shipping & Claims Support: support@robotsdesk.com